As workforce management technology becomes more complex, it should create simpler interactions for end users, according to recent WFM survey results.

The 2018/2019 Brandon Hall Group Workforce Management Technology survey determined that organisations are demonstrating increased loyalty and satisfaction with their WFM solution providers. The survey also explored what users feel the leading WFM technology is capable of, where market needs are going, and what obstacles might create issues.

Workforce Management Technology in 2019: Finding Simplicity in Complexity

Based on the responses of the survey’s 336 respondents, the Workforce Management Technology in 2019: Finding Simplicity in Complexity white paper discusses specific themes that emerged during the survey:

  • Organisations most value WFM technology for time and attendance, payroll, and employee self-service functionality
  • In selecting a WFM technology provider, nearly two-thirds are seeking ease of use, reporting and analytics, and integration with other systems
  • A remarkable 85 percent are not looking to switch their workforce management technology provider because they are receiving satisfactory service, better relationship management, and more services
  • The top five reasons for choosing their WFM solution are time and attendance, scheduling, payroll, employee self-service, and managing self-service

Download this informative piece to learn more about how workforce management technology is adapting to the changing workforce and how organisations are looking to make better use of the technology.