As workforce management technology becomes more complex, it should create simpler interactions for end users, according to recent WFM survey results.
The 2018/2019 Brandon Hall Group Workforce Management Technology survey determined that organisations are demonstrating increased loyalty and satisfaction with their WFM solution providers. The survey also explored what users feel the leading WFM technology is capable of, where market needs are going, and what obstacles might create issues.
Based on the responses of the survey’s 336 respondents, the Workforce Management Technology in 2019: Finding Simplicity in Complexity white paper discusses specific themes that emerged during the survey:
Download this informative piece to learn more about how workforce management technology is adapting to the changing workforce and how organisations are looking to make better use of the technology.