Australia’s retail sector is under considerable strain as the internet disrupts traditional business models and companies come to grips with an ageing population and changing consumer demographics. As these trends increase competition and place pressure on revenues, the question must be asked whether workers in this industry can ‘work to live’ or whether they’re being irrevocably forced to‘live to work’?

The State of the Retail Workforce: Are they just browsing or will they shop til they drop?

By using the tools available to balance workloads and bridge gaps between workers, retailers can combine youthful exuberance and digital awareness with maturity, experience and insight. They gain the opportunity to create a new culture which promotes employee trust and engagement while prizing innovation, productivity and agility. With this culture in place, retail businesses can meet the myriad of challenges that confront their industry now and into the future.