Aberdeen Group's research reveals that workforce management can also impact revenue.  This Analyst Insight challenges the conventional mindset of workforce management as solely a cost- or compliance-management endeavour and proves the correlation between activities such as scheduling and timekeeping to increased revenue.

Planning for Customer Results: The Power of Workforce Management

Aberdeen's workforce management research since the middle of 2010 has revealed a correlation to increased revenue, specifically through workforce productivity and customer retention, both of which stem from increased workforce engagement. When looking to utilise workforce management as part of a company's growth strategy, organisations must ensure investments truly drive workforce empowerment and enlightenment. This will be accomplished via initiatives, processes and technology tools that enable managers and the workforce to have more access, visibility, and control into elements specific to workforce management such as scheduling and payroll accuracy. Learn more.