Retailers tied to outdated Workforce Management solutions struggle with lackluster performance and miss out on tactical and strategic advantages that make managing in the moment possible. Many may simply be unaware of available options that were little more than great ideas one short decade ago. Staying ahead of an evolving market requires solutions that help retailers manage the unexpected. To maximize operational impact, all key stakeholders must participate in, and benefit from, these innovations.
Retail is a fast-paced, dynamic environment. Technology considered leading edge 10 years ago is unsuited to the challenges faced by retailers today. While deferring investment in technology may be a tempting option, retailers who do so are missing out on a whole new wave of capabilities and opportunities.