IDC found cloud services allow retailers to transform the way they administer their workforce management applications — reducing the associated costs and improving application integrity and regulatory compliance performance all at the same time.
Many retailers are turning to cloud services to ensure effective and efficient operations of their workforce management applications. In fact, cloud services are vital to retailers as they seek to make more productive use of IT assets and resources.
For retailers seeking to implement workforce management applications as a service, several questions arise. First and foremost, how can a chain retailer ensure that the platform that it implements will be affordable enough to make it to this year's approved project list? And second, how can the retailer support the system to ensure long-term usability, security, and reliability? This IDC Retail Insights explores why retailers are increasingly adopting cloud services for deployments of workforce management applications.