The best workforce is an engaged workforce – employees who feel emotionally connected to the organisation and who are willing to put in discretionary effort, voluntarily, as a natural manifestation of their commitment to their jobs. Going the extra mile comes easily for these employees because they feel they are valued and treated fairly by their managers and the organisation as a whole.
Your challenge is to find creative new ways to nurture and sustain this level of engagement in a workforce that may have as many as five generations working side by side. Today’s proven workforce management technologies and process improvements offer an excellent place to start. These tool sets can help you “operationalise” your employee engagement program while creating inspiration and empowerment for each generation based on their specific needs and expectations.