Learn about underlying challenges, strategies, and technology enablers inherent in an integrated store-level workforce strategy and how integration benefits retailers.
In an age of rapidly changing consumer demands, and with the necessity of responding to those changes with an appropriately skilled workforce, retailers are returning to workforce management integration to create a more knowledgeable and engaged associate and manager at the store-level.
Time and attendance, scheduling, task management, and other technology solutions each provide important insight on a retailer's workforce, but, on their own, lack the full view that integrated workforce management provides. To achieve this full visibility, retailers can look to the processes their Best-in-Class brethren have identified as that which leads to success:
- Combat the lack of data cohesion internally
- Focus on internal data integration
- Apply analytical tools that will help them view integrated data in an easy-to-understand, visual, and pervasive manner
If they follow these steps, Aberdeen data has proven that retailers are likely to benefit from key metrics such as customer retention, labour cost to budget, and same-store sales.