Organisations today must balance the need to run an efficient and cost-effective operation while remaining agile and flexible to meet both customer and employee needs. How the organisation manages its workforce can play a critical part in achieving both.

Aberdeen Report - Workforce Management: Controlling Costs, Delivering Results

Based on data collected from over 250 organisations between May and September 2011, this Analyst Insight looks at the key challenges organisations face today and how workforce management solutions manage customer demand efficiently, empower managers and empployees, and engage and retain key talent.