Until now, retail and hospitality organisations have managed store execution and task management with manual or nonintegrated systems, resulting in lost productivity and communication challenges between corporate and locations. With field management and corporate lacking the visibility to hold locations accountable, it’s no wonder that revenue, margins, and compliance are negatively impacted.
Corporate can easily create and manage projects in a consistent manner using an intuitive workflow that guides them through the process of creating projects, tasks, and sub-tasks. Corporate can assign projects to a particular location or group of locations, and by department, prioritising projects at three levels. Finally, they can attach documents, URLs, and images to provide direction for accurate execution.
Kronos® Workforce Task Management™ provides gatekeepers with the right amount of information to approve or defer projects. At a glance, they can see which projects are a priority (e.g., product recalls) and quickly release those to be executed. This approval process not only improves gatekeeper efficiency, but also ensures that stores receive projects in a timely manner so they can execute according to the predetermined timeline.
Managers have instant access to an organised project list to track assigned projects and related tasks and sub-tasks. They can assign tasks to individual employees and track how long the tasks take to complete. Managers can easily access the URLs, documents, and images that corporate attached when creating the project and attach their own image once the project is completed, improving consistent execution across locations and compliance with corporate requirements.
Dashboards give field management and executives access to information specific to their roles and responsibilities. They can proactively identify at-risk projects by viewing real-time colour-coded status indicators for all active projects that have been released to the locations in their domain. Stores are held accountable for completing projects on time and consistently across locations, ensuring compliance, especially around the completion of emergency-related projects.
When field management and corporate lack visibility, it’s impossible to hold locations accountable for timely and consistent project execution. Unclear or uninformed communication between corporate and locations shouldn’t be an excuse for stores not meeting corporate expectations — and with Workforce Task Management, it’s not.
Streamlined communications between corporate and stores increases productivity
Detailed labour forecasts are broken down by direct and indirect labour
Sales increase as tasks are completed on time and consistently across locations
Mobile functionality means managers can assign tasks by tablet while walking the store