In a bustling casino floor environment, your top priority should be focusing on the guest experience. But if your dealers are not in the right place at the right time — leaving tables unstaffed, understaffed, or staffed with employees lacking the right skills — you’re falling short of delivering an exceptional guest experience. With Kronos® Pit Manager, you can gain valuable insights into casino floor activity to better manage your staff and minimise compliance risk, so managers can focus on enhancing the guest experience — and drive higher revenue per table.
Kronos Pit Manager provides advanced tools to help you align dealers with table locations where their skills and proficiencies can best be utilised. Dealers are automatically notified of table assignments as the shift progresses and business demand changes, so you can be confident the right talent, with the right skills, will be delivering exceptional service to guests at every table engagement.
With Kronos Pit Manager, you can search for and assign dealers with the specific skills and proficiency you need for any given table during any given shift. Dealer skills are summarised by total amount of time spent using the skill, last date the skill was used, and the percentage the skill was used relative to all other skills.
Monitor pit and floor efficiency in Kronos Pit Manager so you can take action right away to keep your casino floor fully staffed and actively engaging customers. Alerts can be set to notify you if a dealer logs in at the wrong table location, so you can course correct in the moment to ensure adequate coverage at every table.*
Manage employees more efficiently and deliver a better guest experience with insight into dealer schedules and shift requests. The Kronos Pit Manager Lists View allows you to manage Check-In, Early Out, Early Start, Extra Shifts, and Late Finish requests.
Gain access to timely, actionable floor intelligence so that every shift delivers an outstanding guest experience and higher revenue per table.
Optimise table scheduling and dealer productivity to maximise casino profits
Automate compliance with a centralised solution for all employees
Engage employees with optimised schedules and skills alignment to improve guest service