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Other/Misc.

Customer Support



By Phone:

1-800-811 492

Online:

Visit our self-service customer portal.

Customers:
New Users:
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Support Services

Protect your Kronos investment and improve business performance with comprehensive technical and customer support services for everyone from IT to new hires. With our tailored service plans you’ll enjoy the peace of mind that comes from award-winning customer support.

Choose from Gold, Gold Plus, Platinum, and Platinum Plus plans that provide increasing levels of support. Our dedicated teams help you keep your Kronos applications running smoothly and continually returning value. And information tools on our self-help portal add to the telephone, and remote support you have under each plan.

 

Support Services

Software

Equipment

Platinum PlusPlatinumGold PlusGoldDepot Exchange

Plus Services Features

Technical Account Manager 24 x 7

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Technical Account Manager
8 a.m.-5 p.m. local time (M-F)

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Proactive Preventive Support

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Complete Issue Tracking and Management

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Site Visit

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Phone Support

24 hours - 7 days a week

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8 a.m.-5 p.m. local time (M-F)

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Web-Based Expertise

Technical Advisories

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Service Case Studies

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Learning Quick Tips

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Technical Insider

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Software Assurance

Patches

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Service Packs

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Upgrades

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Web-Based Information

Knowledge Base

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FAQs

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eCase Management

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Documentation

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Customer Forums

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Remote Support

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Depot Services

Exchange - Next Business Day

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