Customer Support Services Portfolio

Protect Your Investment For the Life of the Product

Software Support Services

Gold Support

Gold Support provides the following services:

• Case (incident generation and management)
• Case escalation, resolution and confirmation management
• Proactive emails and news messaging

Online access via the Customer Portal to:

• Web based case logging and tracking
• Software updates and hot-fixes
• Comprehensive searchable knowledgebase
• Customer forums
• System documentation
• Technical tips and FAQs

Gold Plus Support

Get all the benefits of Gold Support, plus you'll be assigned a senior-level technical account manager who serves as your single point of contact, and helps solve problems fast.

Platinum Support

24 x 7 access to our most senior support staff and the fastest response times.

Platinum Plus Support

Get all the benefits of Platinum Support, plus you'll be assigned a senior-level technical account manager who serves as your single point of contact, and helps solve problems fast.

Equipment Support Services

Depot Exchange Service

A cost-effective equipment service option if you're comfortable installing your own terminals.  We overnight a Kronos replacement unit in advance; when you receive the replacement, you return your broken unit to Kronos for repair. 

If you are a Kronos customer and need immediate technical support, please go to the customer portal and log a case. To get more information, contact us.